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Saner Platform

  • Saner Platform Release Notes
    • Release Notes Saner 6.4.1
    • Release Notes SanerNow 6.4
    • Release Notes SanerNow 6.3.1
    • Release Notes SanerNow 6.3
    • Release Notes SanerNow 6.2.1
    • Release Notes SanerNow 6.2.0.3
    • Release Notes SanerNow 6.2.0.1
    • Release Notes SanerNow 6.2
    • Release Notes SanerNow 6.1.1
    • Release Notes SanerNow 6.1
    • Release Notes SanerNow 6.0
    • Release Notes SanerNow 5.3.1
    • Release Notes SanerNow 5.3
    • Release Notes SanerNow 5.2
    • Release Notes SanerNow 5.1
    • Release Notes SanerNow 5.0
    • Release Notes SanerNow 4.8.0.0
    • Release Notes SanerNow 4.7.0.0
    • Release Notes SanerNow 4.6.0.0
    • Release Notes SanerNow 4.5.0.0
    • Release Notes SanerNow 4.4.0.0
    • Release Notes SanerNow 4.3.0.0
    • Release Notes SanerNow 4.2.2.1
    • Release Notes SanerNow 4.2.2.0
    • Release Notes SanerNow 4.2.1.0
    • Release Notes SanerNow 4.2.0.0
    • Release Notes SanerNow 4.1.1.0
    • Release Notes SanerNow 4.0.0.5
  • Saner Platform Guide
    • Saner Platform Function Guides
    • Saner Device Management User Guide
  • FAQs
    • Saner CVEM Technical FAQs
  • How Tos
    • General
      • How to increase the subscription count for an Account in Saner CVEM
      • How to increment license count for an Organization in Saner CVEM
      • How to provision Saner tools for an Organization
      • How to change subscription type in Saner CVEM
      • How to sign-up with Saner CVEM?
      • How to create a new account in Saner CVEM?
      • How to create a new user in Saner CVEM?
      • How to enable SSO authentication policy in Saner CVEM?
      • How to set alerts in SanerNow?
      • How to view, download and filter the audit logs?
      • How to designate Saner Agent to perform network scan?
      • How to Co-Brand with your logo?
      • How to fetch the details of the mandatory fields from the Okta account?
      • How to create MFA policy for Okta?
      • How to fetch the details of the mandatory fields from the PingID account?
      • How to create MFA policy for PingID?
      • How to fetch the details of the mandatory fields from the PingOne account?
      • How to create MFA policy for PingOne?
      • How to download and install Saner Agent in Mac?
      • How to download and install Saner agent in Linux?
      • How to download and install the Saner agent in Windows?
      • How to update the expiry date of an existing subscription?
      • How to manage users and their preferences using role-based access?
      • How to uninstall SanerNow Agent using SanerNow Offline deployer tool.
      • How to onboard a new organization?
      • How to deploy SanerNow Agent using SanerNow Offline deployer tool.
      • How to install a Saner agent through the command line?
      • How to uninstall the Saner agent through command line?
    • Saner Reports
      • How to configure mail settings to email Report PDF?
      • How to create a custom report in SanerNow?
      • How to schedule for the report back up?
    • Saner Device Management
      • How to create custom groups in Saner CVEM
    • Saner Mail Settings
      • How to create new mail settings in Saner?
      • How to use OAuth-enabled authentication in Saner mail settings
      • How to create OAuth Client ID and Client Secret for Gmail
      • How to create OAuth Client ID and Client Secret for Microsoft 365.
  • Supported OSs and Platforms
    • Network Scanner Product Support Matrix
    • Operating Systems and Platforms Supported
    • Supported Third-party Applications for Patching

Saner Cloud

  • Before You Begin
    • Glossary of Terms
    • Read me First
  • Get Started
    • Saner Cloud Deployment Guides
      • Azure Onboarding
      • Troubleshooting
      • Get Started with Saner CNAPP AWS Cloud Deployment V1.0
      • Protected: Onboarding with AWS Credentials(Least Recommended Method)
      • Protected: Onboarding with AWS Role(Manual)
      • Protected: Onboarding with AWS Role CloudFormation (Automatic): Recommended
    • Roles and Permissions
      • Roles and Permissions for AWS Remediation Access
      • Roles and Permissions for Azure Onboarding, Detection, and Remediation
  • Learn About
    • Excessive Permission Categories Evaluated Across Different Cloud Services
    • Publicly Accessible Resources
    • Patch Aging and Patch Impact
    • SecPod Default Benchmarks
    • Watchlists
    • Cloud Workload Protection Platform(CWPP)
    • Overview of Report Views in Saner Cloud
    • Whitelisting Resources
    • Saner Plasma AI Assistant for Seamless User Interaction
    • Critical Events to Monitor in AWS
    • High-Privilege Actions in Critical Activity Logs for AWS
    • Audit Logs in Saner Cloud
    • Excessive Permissions
    • Alerts in SanerCloud
  • User Guides
    • Cloud Security Remediation Management(CSRM) User Guide
    • Cloud Infrastructure Entitlement Management(CIEM) User Guide
    • Cloud Security Posture Anomaly(CSPA) User Guide
    • Cloud Security Asset Exposure(CSAE) User Guide
    • Cloud Security Posture Management(CSPM) User Guide
  • Tell Me How
    • Protected: How to Manage Report Views at Organization-level in Saner Cloud?
    • How to Get a Cohesive View from Saner Cloud Unified Dashboard?
    • How to Use Tags to Quickly Filter Resources?
    • How to Troubleshoot Issues with Audit Logs?
    • How to Manage Groups and Tags in Saner Cloud?
    • How to Manage Report Views for a User Account in Saner Cloud?
    • How to Troubleshoot or Analyze with Critical Activity Logs?
    • How to Setup Alerts Across SanerCloud Tools?
    • How to Take Action on Alert Notifications from SanerCloud?
    • CSAE
      • How to Setup Watchlist Configuration for a Resource?
      • How to Identify Outdated Resources for Cleanup?
      • How does Resource Categorization Work in Saner CSAE?
      • How to Identify Resources Exposed to External Network?
      • How to Understand the Resource Footprint Globally Across Various Regions?
      • How to Make Informed Decisions on Your Expenditure based on Resource Usage Graph?
    • CSPM
      • How to Setup Benchmarks in Saner CSPM?
      • How to Use Quick Evaluation Benchmarks?
      • How to Detect Patterns over a Period with Resource Trends?
      • How to Assess System Compliance and Security Posture?
    • CSPA
      • How to Initiate Patch Remediation from CSPA Dashboard?
      • How to Quickly Identify the Detected and Remediated Anomalies for an Account?
      • How to Prioritize Remediation or Fixes based on Confidence Levels?
      • How to Examine the Overall Anomaly Information for Specific Rules or Checks?
      • How to Search and Retrieve Anomaly Data?
      • How to Whitelist Rules or Resources in Cloud Security Scans?
    • CIEM
      • How to See the Active Version for an IAM Policy?
      • How to Troubleshoot or Analyze with Critical Activity Logs?
      • How to View by Type and Usage for any Identity in CIEM?
      • How to Get Visibility into Cloud Entitlements?
      • How to Use Evidence to Address Policies with Excessive Permission?
      • How to Know the Excessive Permissions on a Specific Service?
      • How to Visually See the Relationship between Identity, Entitlement, Policy, or Permission?
      • How to Determine if a Policy has Excessive Permission?
      • How to Initiate Patch Remediation from CIEM Dashboard?
    • CSRM
      • Protected: How to Configure Automation Rule to Remediate Misconfigurations?
      • How to Create a Patching Task for Items Currently in “Approval Pending” State?
      • How to Evaluate Remediation Effort with Patching Impact Chart?
      • How to Prioritize and Address Older or High-Risk Anomalies with Patch Aging?
      • How to Monitor the Overall Status of the Remediation Job?
      • How do I Get to Know the Regions Impacted by a Specific Rule?
      • How to View the Severity of a Missing Patch Affected by a Rule?
      • How to Address Missing Patches Via Remediation Tasks?
      • How to Quickly Access the Necessary Tool for Remediation and Begin Patching Tasks?
  • Frequently Asked Questions
    • Saner Cloud Technical FAQs
  • Saner Cloud Release Notes
    • Saner Cloud – V.1.0 Release Notes
  • Security Intelligence for Saner Cloud
    • Infrastructure Entitlement Checks in AWS and Azure
      • Implementing Infrastructure Entitlement Checks in Azure
      • Implementing Infrastructure Entitlement Checks in AWS
    • Posture Anomaly Checks in AWS and Azure
      • Implementing Posture Anomaly Checks in AWS
      • Implementing Posture Anomaly Checks in Azure
    • Benchmark Compliance Rules in AWS and Azure
      • Implementing Benchmark Compliance Rules in Azure
      • Implementing PCI DSS 3 2 1 Regional in AWS
      • Implementing CIS 3 0 0 in AWS
      • Implementing HIPAA HITRUST Rules
      • Implementing PCI DSS 3 2 1 Global Rules in AWS
      • Implementing NIST 800 53 rev 5 Global Rules in AWS
      • Implementing SecPod Global Rules in AWS
      • Implementing CIS 3 0 0 Regional in AWS
      • Implementing CIS 4 0 0 Regional
      • Implementing SOC 2 in AWS
      • Implementing CIS 4 0 0 in AWS
      • Implementing NIST 800 53 rev 5 Rules in AWS
      • Implementing SecPod Regional Rules in AWS
      • Implementing SecPod Default Rules in AWS
      • Implementing NIST 800 53 rev 5 Regional in AWS
      • Implementing PCI DSS 3 2 1 in AWS
      • Implementing CIS 4 0 0 Global in AWS
      • Implementing CIS 3 0 0 Global Rules in AWS
      • Implementing SOC 2 Global Rules in AWS
      • Implementing SOC 2 Regional Rules in AWS

Saner CVEM

  • Saner CVEM Release Notes
    • Release Notes Saner 6.4.1
    • Release Notes SanerNow 6.4
    • Release Notes SanerNow 6.3.1
    • Release Notes SanerNow 6.3
    • Release Notes SanerNow 6.2.1
    • Release Notes SanerNow 6.2.0.3
    • Release Notes SanerNow 6.2.0.1
    • Release Notes SanerNow 6.2
    • Release Notes SanerNow 6.1.1
    • Release Notes SanerNow 6.1
    • SanerNow Risk Prioritization Launch
    • Release Notes SanerNow 6.0
    • Release Notes SanerNow 5.3.1
    • Release Notes SanerNow 5.3
    • Release Notes SanerNow 5.2
    • Release Notes SanerNow 5.1
    • Release Notes SanerNow 5.0
    • Release Notes SanerNow 4.8.0.0
    • Release Notes SanerNow 4.7.0.0
    • Release Notes SanerNow 4.6.0.0
    • Release Notes SanerNow 4.5.0.0
    • Release Notes SanerNow 4.4.0.0
    • Release Notes SanerNow 4.3.0.0
    • Release Notes SanerNow 4.2.2.1
    • Release Notes SanerNow 4.2.2.0
    • Release Notes SanerNow 4.2.1.0
    • Release Notes SanerNow 4.2.0.0
    • Release Notes SanerNow 4.1.1.0
    • Release Notes SanerNow 4.0.0.5
  • Saner CVEM Guide
    • What’s New in Saner CVEM?
    • Getting Started with Saner CVEM
    • Pre-requisites for Saner CVEM Deployment
    • How does Saner CVEM’s deployment architecture work?
  • Saner CVEM Products
    • Overview of Saner Continuous Vulnerability and Exposure Management
    • Saner CVEM Unified Dashboard User Guide
    • Saner CVEM Asset Exposure User Guide
    • Saner CVEM Continuous Posture Anomaly Management User Guide
    • Data Points IT teams can Fetch from Saner CPAM
    • Posture Anomaly Computation Rules
    • Saner CVEM Vulnerability Management User Guide
    • Saner CVEM Compliance Management User Guide
    • Saner CVEM Risk Prioritization User Guide
    • Saner CVEM Patch Management User Guide
    • Saner CVEM Endpoint Management User Guide
    • Saner CVEM Remote Access User Guide
    • Saner CVEM Network Scanner User Guide
    • Saner CVEM Cyber Hygiene Score User Guide
  • How Tos
    • Saner AE
      • How to blacklist and whitelist applications in Saner AE?
      • How to manage asset licenses using Saner AE?
      • How to run an asset scan using Saner AE?
    • Saner CPAM
      • How to create new response in PA tool?
      • How to build your own detection and response in PA tool?
      • How to whitelist an entire PA ID?
      • How to configure Posture Anomaly tool for custom detection?
      • How to fix Anomalies from PA dashboard?
      • How to fix anomalies detected in your account from All Anomalies Page?
      • How to fix anomalies from PA Summary page?
      • How to delete PA scan preferences?
      • How to schedule PA Scans on Daily, Weekly, and Monthly basis?
      • How to launch Posture Anomaly scans?
    • Saner VM
      • How to automate and schedule vulnerability scans?
      • How to exclude vulnerabilities in Saner VM tool
      • How to manage excluded vulnerabilities in Saner VM?
      • How to remediate vulnerabilities from vulnerability management dashboard?
    • Saner CM
      • How to align with NIST 800-53 security compliance management?
      • How to align with NIST 800-171 security compliance management?
      • How to align with PCI security compliance management?
      • How to custom create a security policy?
      • How to run a compliance scan?
      • How to align with HIPAA security compliance management using Saner CM?
    • Saner PM
      • How to fix firmware in Saner?
      • How to exclude patches in Saner PM?
      • How to manage excluded patches in Saner PM?
      • How to automate patch management in Saner PM?
      • How to roll back patches in Saner PM?
      • How to specify Service Level Agreement (SLA) using Remediation SLA in Saner PM?
      • How to apply missing patches in Saner PM?
      • How to apply the most critical patches in Saner PM?
      • How to perform custom remediation for applications that require paid patches using Saner PM
      • How to check the status of patching activity?
    • Saner EM
      • How to check wireless security in Windows systems?
      • How to collect all open ports in Windows systems?
      • How to check all firewall policies on Windows systems?
      • How to collect all the applications with an unknown publisher in Mac systems?
      • How to investigate DNS cache on Windows systems?
      • How to collect all the applications with an unknown publisher in Linux systems?
      • How to collect all software licenses in Windows systems?
      • How to collect environment variables set in all operating systems?
      • How to collect ARP entries that are created when a hostname is resolved to an IP address and then to a MAC addressing Windows?
      • How to collect all families of operating systems such as Windows, Unix, and macOS?
      • How to collect all software licenses in Mac systems?
      • How to collect DNS information on Windows systems?
      • How to identify potentially unwanted programs such as torrent downloaders or unnecessary toolbars running on Windows systems?
      • How to collect all the applications with an unknown publisher in Windows systems?
      • How to collect all network interfaces in Windows systems?
      • How to collect a list of applications that are started when you boot your computer?
      • How to delete and quarantine a file?
      • How to collect mounted disk information on Linux systems?
      • How to check wireless signal quality in Windows systems?
      • How to perform system tuning?
      • How to collect ARP entries that are created when a hostname is resolved to an IP address and then to a MAC addressing in Linux?
      • How to collect all Dynamic Host Configuration Protocol (DHCP) information on Linux systems?
      • How to collect DNS information on Linux systems?
      • How to check all firewall policies on Linux systems?
      • How to check wireless security in Linux systems?
      • How to check wireless signal quality in Linux systems?
      • How to collect all the important missing patches in Windows systems?
      • How to collect all installed patches in Windows systems?
      • How to collect all software patches that are hidden in the Windows Update server?
      • How to check the status of Windows Update Server (WSUS/SCCM)?
      • How to collect BIOS information such as serial number, version, manufacturer in Windows systems?
      • How to collect and investigate disk information on Windows systems?
      • How to investigate disks running out of space (<100 MB) in Windows systems?
      • How to collect operating systems information in Windows?
      • How to investigate total RAM or CPU threshold (greater than or equal to 80%) in Windows systems?
      • How to list all Groups in Windows systems?
      • How to collect all services that are currently running in Windows systems?
      • How to list all Administrator accounts on Windows systems?
      • How to list all guest accounts in Windows systems?
      • How to list all inactive users on Windows systems?
      • How to list last-logon details of users on Windows systems?
      • How to identify all users in Windows systems?
      • How to check if Bit-locker protection is OFF in Windows systems?
      • How to collect all keyboard and pointing devices connected to Windows systems?
      • How to collect all storage devices connected to Windows systems?
      • How to check account lockout policy on Windows systems?
      • How to check for Anti-Virus (AV) status in Windows systems?
      • How to check status of DEP in Windows systems?
      • How to check faulty Anti-Virus (AV) status in Windows systems?
      • How to check password policy set in Windows systems?
      • How to collect all security events from Windows Events Log?
      • How to start and stop the processes in Saner?
      • How to block blacklisted applications in Saner?
      • How to enable/disable devices in Saner
      • How to manually import devices into Saner?
      • How to deploy software in Saner EM?
      • How to enable and disable firewall settings in Saner AE?
      • How to collect all shared resources on Windows systems?
      • How to collect all Dynamic Host Configuration Protocol (DHCP) information on Windows systems?
      • How to connect to a client machine graphically using Saner Remote Access
  • FAQs
    • Saner CVEM Technical FAQs

Security Intelligence

  • Network Scanner Product Support Matrix
  • Overview of Security Content and Intelligence
  • Security Content Statistics
  • Application and OS Remediation Coverage
  • Compliance Benchmark Coverage
  • List of Vulnerability to Exploit/Malware Mapping covered in Saner
  • OVAL Definitions Family-wise Distribution
  • OVAL Definitions Class-wise Distribution
  • OVAL Definitions Platform Coverage
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  • Saner CVEM Remote Access User Guide

Saner CVEM Remote Access User Guide

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Saner Remote Access is an easy-to-use, highly secure, on-demand remote support tool in Saner Endpoint Management (EM) that helps IT administrators resolve end-user issues remotely. Using Remote Access, you can assist users using Windows, macOS, and Linux devices without installing additional software.

Pre-requisites

  • Saner Agent 6.2 and above.
  • Latest version of Google Chrome / Mozilla Firefox/ Microsoft Edge /Apple Safari.
  • Active subscription to Saner EM (Endpoint Management) tool.
  • Ensure relay.secpod.com domain is part of your firewall’s whitelist.
  • Ensure both inbound and outbound communication is allowed on port 5349.
  • If you are based in the EU region, ensure eu.relay.secpod.com domain is part of your firewall’s whitelist.
  • On Windows machines, whitelist the below items in your antivirus.
    • Whitelist C:\ProgramData\SecPod Saner folder.
    • Whitelist spremoteconnector.exe process.
  • On Linux and OS X machines, whitelist the below items in your antivirus.
    • Whitelist /opt/saner folder.
    • Whitelist spremoteconnector process.

Supported Operating Systems Platforms

Operating SystemRemote ScreenRemote Shell
Windows 11
Windows 11 IoT Enterprise
Windows IoT Enterprise
Windows 10 (64 & 32 bit)*
Windows 8.1
Windows 7 (64 & 32 bit)
Windows Server 2022
Windows Server 2019
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
Hyper-V Server
Alma Linux 9.x
Alma Linux 8.5
Alma Linux 8.4
Amazon Linux 2023
CentOS 8.x
Debian 12
Debian 11
Fedora 40
Linux Mint 21.x
Linux Mint 20.x
Oracle Linux 9
Oracle Linux 8
Red Hat Enterprise Linux 9
Red Hat Enterprise Linux 8
Rocky Linux 9
Rocky Linux 8.5
Rocky Linux 8.4
Rocky Linux 8.3
Ubuntu 23.04
Ubuntu 22.04
Ubuntu 21.10
Ubuntu 20.04
macOS 14.0
macOS 13.0
macOS12.0
macOS11.0
macOS 10.15

*Only Remote Screen is supported on devices running Win 10 OS with version less than 1903.

Note: Saner Remote Access won’t work on devices running AIX, Alpine, and Linux 32-bit operating systems.
Important: Remote Screen is not supported on Linux devices running Wayland desktop environment.

Features of Saner Remote Access

Graphical and CLI Support: Saner Remote Access lets you connect to a device’s graphical and command-line interfaces. While initiating a remote support session, the IT administrator can choose which interface they want to connect to the device.

Built-in User Approval: Saner Remote Access has a built-in user approval feature that asks for user consent before starting the remote session. Similarly, the end user can terminate the session at will once the remote session is established.

Auto-connect with End-user: Saner Remote Access allows IT administrators to auto-connect with end users in the future to help them fix issues if the end-user has opted in for it.

Share Files with End-user and vice versa: Saner Remote Access allows you to share files with the end users remotely. At the same time, the end users can also share files with the IT technician remotely.

Unattended Remote Access:  The IT administrators can access a machine even if the machine is locked or the user is not logged in. Using Saner Remote Access, IT administrators can set up unattended remote access on server-class devices. This allows them to launch a remote command prompt or terminal window and work on these devices anytime.

In-session support for User Access Control Elevation Requests: Using Saner Remote Access, the IT administrator can provide the credentials to the UAC prompt without interrupting the remote session.

Multi-User Session Support: IT administrators can easily switch between different user profiles on an end-user machine during an ongoing remote session without disconnecting the session.

On-screen shortcut keys: We have introduced virtual keys that can be used individually or in combination to perform tasks on an end-user machine during a remote session.

Note: For Saner Remote Access features such as the Unattended Remote Access, In-session support for User Access Control Elevation Requests, Multi-User session support, and On-screen shortcut keys to work, you must have Saner Agent 6.2.1 and above.

Accessing the Saner Remote Access tool

Follow the below steps to access Saner Remote Access.

Step 1: Launch the Saner EM (Endpoint Management) tool. On the Saner EM dashboard, click the Actions button on the top right side of the page.

Step 2: Click the Remote Access icon  to launch the Remote Access tool dashboard.

You are presented with the Remote Access tool dashboard.

Getting familiarized with the Saner Remote Access tool

Saner Remote Access dashboard lists all the devices in the account. The dashboard table contains the below columns.

Host Name – This column contains the hostname of the devices.

Mac Address –  This column contains the MAC Address associated with the device.

IP Address – This column contains the IP address associated with the device.

Operating System – This column displays the operating system installed on the device.

Group –  This column displays the group of which the device is part.

Status –  This column displays whether the device is Active or Inactive.

IconTable
Device is active.
Device is inactive.

Connect –  This column displays the modes available for remote access on the device.

IconTable
You can connect to the device’s command prompt /terminal using Saner Remote Access.
You can connect to the device’s Graphical Interface using Saner Remote Access.
Saner Remote Access session is active on the device.
Note: If the icons are disabled in the Connect column, you can’t connect to the device remotely using Saner Remote Access tool.

Built-in User Approval and Auto connect in Remote Access

Saner Remote Access comes with built-in user approval. The IT administrator cannot connect to the machine until the logged-in user approves the connection request. The logged-in user can temporarily approve the remote connection request from the IT administrator or provide their consent for future remote access sessions.

The user will see a similar prompt on their machine while the IT administrator tries connecting to their machine.

User can click on the Accept button to allow the remote connection. They can click the Dismiss button if they don’t want the remote connection.  If the user wants to allow the IT administrator to connect to their machine without seeking their approval, they can click the checkbox on the pop-up that says Grant consent for future screen access (Grant can be revoked any time). Once the user clicks the checkbox and provides approval, they won’t see the user consent pop-up during future remote connection sessions. In the future, the IT administrator can connect directly to the user’s machine.

In the user consent approval pop-up, the username the IT administrator used to log in to Saner gets displayed in the pop-up message.

Saner Remote Access functionality available for Users

Saner Remote Access allows users to perform the following actions.

  • Revoke the Remote Access connection.
  • Share file with the IT administrator.
  • Stop the Remote Access connection.

Once SanerRemo te Access successfully connects to a user’s machine, they will see an icon in the system tray.

The icon provides the user with the following options. User has to right-click on the icon to access the below options.

  • Revoke Auto connect permission.
  • Share File
  • Stop Connection

Revoke Auto connect permission for Remote Access

If the user consented to their machine to be auto-connected with the IT administrator in the future, they will see the message Auto connect enabled. Revoke? when they right-click the icon. Click the Auto connect enabled. Revoke? message to revoke the permission. User will receive a confirmation message asking to confirm revoking auto connect permissions.

User has to click the Yes button to revoke Remote Access tool’s permission for Auto consent in the future.

Sharing File Remotely with IT Administrator

User can right-click the icon and click the Share File option to share files with the IT administrator. A pop-up is presented to the user to select the file they want to share with the IT administrator. Saner Remote Access doesn’t restrict the files user can send to the IT Administrator using the Remote Access tool.

Stopping the Remote Connection

User can right-click the icon and click the Stop Connection to stop the remote connection. The remote connection gets terminated immediately.

Saner Remote Access functionality available for IT Administrators

Saner Remote Access provides the following control once the Remote Access connection is established.

  • Close
  • Disconnect
  • Share File
  • Special keys

Close –  The Remote Access connection is closed, and the IT administrator must establish a new connection if they want to connect to the user’s machine in the future.

Disconnect – The Remote Access connection gets disconnected; however, the session window is kept open. The IT administrator must establish a new connection to connect to the user’s machine.

Share File – The IT administrator can send files to the user’s machine using the Saner Remote Access tool.

Special Keys – The IT administrator can use the special keys individually or in a combination to send inputs to the machine during a remote session. The newly introduced virtual keys are Ctrl, Alt, Esc, Win key, Tab key, and Ctrl+Alt+Del.

Connect to a client machine graphically using Saner Remote Access.

Follow the below steps to connect to a client machine’s graphical interface using Saner Remote Access.

1:  Go to the Saner Remote Access dashboard and click the icon to connect to the client machine graphically.

A splash screen appears. You must wait for the Saner Agent installed on the client device to be enhanced so that Saner Remote Access can work. This happens only for the first time when you are connecting to a machine using Saner Remote Access. When initiating remote access using Saner Remote Access, the splash screen won’t appear.

Saner Remote Access tool requests approval from the client device. The user logged into the client machine must authorize Saner Remote Access to connect graphically to the device. You will see a similar screen on the Saner web console.

2: The user logged in on the client machine will see a similar screen. The user must click on the Accept  button for Saner Remote Access tool to establish the connection. If the user does not want Saner Remote Access tool to establish the connection, they can click the Dismiss button to deny the connection request.

On the Saner EM dashboard, you will see a similar screen, once the user approves Saner Remote Access connection request.

Connect to a client machine’s command prompt/terminal using Saner Remote Access.

Follow the below steps to connect to a client machine’s graphical interface using Saner Remote Access.

Step 1:  Go to the Saner Remote Access dashboard and click the icon to connect to the client machine’s command prompt/terminal.

A splash screen appears. You must wait for the Saner Agent installed on the client device to be enhanced so that Saner Remote Access can work. This happens only for the first time when you are connecting to a machine using Saner Remote Access. When initiating remote access using Saner Remote Access, the splash screen won’t appear.

Saner Remote Access tool requests approval from the client device. The user logged into the client machine must authorize Saner Remote Access to connect graphically to the device. You will see a similar screen on the Saner web console.

Step 2:  The user logged in on the client machine will see a similar screen. The user must click on the Accept  button for Saner Remote Access tool to establish the connection. If the user does not want Saner Remote Access tool to establish the connection, they can click the Dismiss button to deny the connection request.

On the Saner EM dashboard, you will see a similar screen, once the user approves Saner Remote Access connection request.

Connecting to a client machine using the command prompt/terminal unattended

Step 1:  Go to the Saner Remote Access dashboard and click the icon to connect to the client machine’s command prompt/terminal.

You will see the Initiating Connection request. There won’t be any access request pop-up on the machine.

The command prompt/terminal of the client machine appears on the screen.

Sharing File with the Client machine using Remote Access

Step 1: Connect to the client’s machine using Saner Remote Access. Refer to the Connect to a client machine graphically using Saner Remote Access section for steps.


Step 2: Click the Share File option to send files to the client’s machine.

A pop-up will appear on the screen where you can select the file that needs to be sent to the user. A progress bar appears at the bottom right of the screen, indicating the file upload status.


The files get downloaded to the default download directory on the client’s machine.

Saner Remote Access Audit Logs

Saner stores a log of the activities performed using Saner Remote Access. You can view the logs by visiting Audit Logs page.

Audit CodeDescription
8009Established Remote Access
8010Failed to Establish Remote Access
8011Set Up Remote Access
8012Failed to Set Up Remote Access
8013Stop Remote Access
8014Initiating Remote Access
8015Initiated file transfer to remote device
8016Completed file transfer to remote device
8017Initiated file transfer from remote device
8018Completed file transfer from remote device
8019Aborted file transfer to remote device
8020Failed to complete file transfer to remote device
8021Aborted file transfer from remote device
8022Failed to complete file transfer from remote device

Watch the video tutorial to learn more about Saner Remote Access

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Saner CVEM Endpoint Management User GuideSaner CVEM Network Scanner User Guide
Table of Contents
  • Features of Saner Remote Access
  • Accessing the Saner Remote Access tool
  • Getting familiarized with the Saner Remote Access tool
  • Built-in User Approval and Auto connect in Remote Access
  • Saner Remote Access functionality available for Users
    • Revoke Auto connect permission for Remote Access
    • Sharing File Remotely with IT Administrator
    • Stopping the Remote Connection
  • Saner Remote Access functionality available for IT Administrators
  • Connect to a client machine graphically using Saner Remote Access.
  • Connect to a client machine’s command prompt/terminal using Saner Remote Access.
  • Connecting to a client machine using the command prompt/terminal unattended
  • Sharing File with the Client machine using Remote Access
  • Saner Remote Access Audit Logs
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